FOSA.USA
Technical Support FAQ

1) How do I update my machine's BIOS?
2) Why does the power meter at the task bar always show AC adapter plugged in, even if I am using the battery?
3) Are FOSA's machines Y2K compliant?
4) How can I manually test my computer's Y2K compliancy?
5) Can I use PCMCIA card when running with OS/2 Warp?
6) How do I boot the system using the CD-ROM?
7) Where can I get PCMCIA driver for Windows NT 4.0?
8) Why does Windows NT 4.0 show "No PCMCIA Controller Was Found" when dual boot with Windows 98?
9) Why does the mouse cursor randomly jumps all over the screen when I plug in my mouse with a Middle-Scroll-Wheel (e.g. Microsoft IntelliMouse)?
10) Why can't the computer detect my external serial mouse?

11) Why does the CPU fan stop turning when Windows start loading up?


 

1) How do I update my machine's BIOS?
Identify your machine's model number and download the appropriate BIOS update file. Unzip the compressed file and run the file named A.BAT or AUTOEXEC.BAT under COMMAND PROMPT (Not within Windows).Note : 7200, 6100, 5100, 2100, 1X00 series, 3100 series, and 8800 series are all equipped with BIOS Write-Protect dip switch. Please refer to your user manual for disabling procedure.

2) Why does the power meter at the task bar always show AC adapter plugged in, even if I am using the battery?
In order to get a battery meter under Windows 98, you need a "SMART BATTERY". The only difference between SMART and REGULAR battery is that SMART battery shows a battery meter under Windows 98.

3) Are FOSA's machines Y2K compliant?
Starting from 5400 series (including 6100, 6200, 6300, 7200, 1100series, 2100 series, 8800 series, and all latest models), all these models are Y2K compliant. Provided that you have the latest BIOS installed.

4) How can I manually test my computer's Y2K compliancy?
1. Set system date in System BIOS Setup to Dec 31, 1999. 2. Adjust system time in System BIOS Setup to 23:59:00. 3. Save settings and reboot your computer. 4. Go back into System BIOS setup and watch system date and system time roll into the next century (e.g. Jan 01, 2000).

5) Can I use PCMCIA card when running with OS/2 Warp?
Although OS/2 Warp does not provide particular drivers to support certain specific PCMCIA controllers, you still can run PCMCIA card under OS/2 Warp by choosing the option of "Intel PCIC compatible PCMCIA controller" in the Control Panel when installing your PCMCIA card.

6) How do I boot the system using the CD-ROM?
To boot from the CD-ROM, the master HDD must be installed first. Also a bootable CD must be used. System will be stagnant about 30 seconds and then try to boot from HDD if an unbootable CD disc is used.

7) Where can I get PCMCIA driver for Windows NT 4.0?
There is no special PCMCIA driver needed for Windows NT. PCMCIA sockets are ready to use after Windows NT 4.0 and the latest service pak are installed.

8) Why does Windows NT 4.0 show "No PCMCIA Controller Was Found" when dual boot with Windows 98?
If your machine is configured to dual boot with Windows 98 and Windows NT 4.0, you will have to power off the machine and go directly into Windows NT 4.0 in order to use the PCMCIA socket. You'll received the above error message if restarting without powering off.

9) Why does the mouse cursor randomly jumps all over the screen when I plug in my mouse with a Middle-Scroll-Wheel (e.g. Microsoft IntelliMouse)?
Before you plug in such mouse (PS/2 or serial), you have to go into the System BIOS Setup, and check Microsoft IntelliMouse Support.

10) Why can't the computer detect my external serial mouse?
After you plug in your external serial mouse, you have to go to CONTROL PANEL, run the "ADD NEW HARDWARE WIZARD" in CONTROL PANEL. After doing so, your computer should find your serial mouse and install the Standard Serial Mouse driver for it.

11) Why does the CPU fan stop turning when Windows start loading up?
When APM (Advance Power Management) is enabled in the system BIOS, the CPU fan will stop turning if CPU temperature is lower than the preset level. The CPU fan will start turning when the temperature hits the preset level. This does not cause CPU over heating, and should not be alarmed. To turn this feature off, disable APM in system BIOS.

12) Why does my computer appear to be slowing down as time goes by?
As you install more and more programs into your computer, there might be some programs constantly running in the background (e.g. Anti-virus programs, system management software, etc.), which taken up system resources and as a result, slow down the computer.
If you are using Windows 95/98, we suggest doing the following:

1) Enable DMA support for all IDE devices (e.g. Hard disk, CD-ROM, DVD-ROM, etc.).

2) Change the color to 16 bit.

3) Run Defrag from time to time.

4) Reduce unnecessary program(s) which constantly running in the back ground.