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Have your questions answered here! If you have a question that is not listed below, please email us at service@fosa.com.
     
 
1)
  How do I update my machine's BIOS?
2)
Why does the power meter at the task bar always show AC adapter plugged in, even if I am using the battery?
3)
Are FOSA's machines Y2K compliant?
4)
How can I manually test my computer's Y2K compliancy?
5)
Can I use PCMCIA card when running with OS/2 Warp?
6)
How do I boot the system using the CD-ROM?
7)
Where can I get PCMCIA driver for Windows NT 4.0?
8)
Why does Windows NT 4.0 show "No PCMCIA Controller Was Found" when dual boot with Windows 98?
9)
Why does the mouse cursor randomly jumps all over the screen when I plug in my mouse with a Middle-Scroll-Wheel (e.g. Microsoft IntelliMouse)?
10)
Why can't the computer detect my external serial mouse?
11)
Why does the CPU fan stop turning when Windows start loading up?
12)
Why do I get an error message "Invalid Flash ID" after running the BIOS update utility?
13)
My computer is equipped with SIS630 chipset (e.g. Model 340S2, 2200V, LP200, etc.), why is the UDMA function cannot be activated under Windows 2000?
14)
My computer is equipped with SIS630 chipset (e.g. Model 340S2, 2200V, LP200, etc.), why is the system memory (RAM) shown is less than what I ordered (e.g. 128MB installed but shown as 98MB)?
15)
I have a model 2200C or LP200 computer, there doesn't appear to be a problem with the driver, but why is the volume sounded very low?
16)
What is XGA, SXGA, and UXGA?

1) How do I update my machine's BIOS?
Identify your machine's model number and download the appropriate BIOS update file. Unzip the compressed file and run the file named A.BAT or AUTOEXEC.BAT under COMMAND PROMPT (Not within Windows).Note : 7200, 6100, 1100 series, and 8800 series are all equipped with BIOS Write-Protect dip switch. Please refer to your user manual for disabling procedure.

2) Why does the power meter at the task bar always show AC adapter plugged in, even if I am using the battery?
In order to get a battery meter under Windows 98, you need a "SMART BATTERY". The only difference between SMART and REGULAR battery is that SMART battery shows a battery meter under Windows 98.

3) Are FOSA's machines Y2K compliant?
Starting from 5400 series (including 6100, 6200, 6300, 7200, 1100 series, 2100 series, 8800 series), all these models are Y2K compliant. Provided that you have the latest BIOS installed.

4) How can I manually test my computer's Y2K compliancy?
1. Set system date in System BIOS Setup to DEC 31, 1999. 2. Adjust system time in System BIOS Setup to 23:59:00. 3. Save settings and reboot your computer. 4. Go back into System BIOS setup and watch system date and system time roll into the next century (e.g. Jan 01, 2000).

5) Can I use PCMCIA card when running with OS/2 Warp?
Although OS/2 Warp does not provide particular drivers to support certain specific PCMCIA controllers, you still can run PCMCIA card under OS/2 Warp by choosing the option of "Intel PCIC compatible PCMCIA controller" in the Control Panel when installing your PCMCIA card.

6) How do I boot the system using the CD-ROM?
To boot from the CD-ROM, the master HDD must be installed first. Also a bootable CD must be used. System will be stagnant about 30 seconds and then try to boot from HDD if an unbootable CD disc is used.

7) Where can I get PCMCIA driver for Windows NT 4.0?
There is no special PCMCIA driver needed for Windows NT. PCMCIA sockets are ready to use after Windows NT 4.0 and the latest service pak are installed.

8) Why does Windows NT 4.0 show "No PCMCIA Controller Was Found" when dual boot with Windows 98?
If your machine is configured to dual boot with Windows 98 and Windows NT 4.0, you will have to power off the machine and go directly into Windows NT 4.0 in order to use the PCMCIA socket. You'll received the above error message if restarting without powering off.

9) Why does the mouse cursor randomly jumps all over the screen when I plug in my mouse with a Middle-Scroll-Wheel (e.g. Microsoft IntelliMouse)?
This is due to the internal touch pad and the external PS/2 mouse trying to access the PS/2 port simultaneously. To solve this problem, before you plug in such mouse, you have to go into the System BIOS Setup, and check Microsoft IntelliMouse Support.

10) Why can't the computer detect my external serial mouse?
After you plug in your external serial mouse, you have to go to CONTROL PANEL, run the ADD NEW HARDWARE WIZARD. After doing so, your computer should find your serial mouse and install the Standard Serial Mouse driver for it.

11) Why does the CPU fan stop turning when Windows start loading up?
When APM (Advance Power Management) is enabled in the system BIOS, the CPU fan will stop turning if CPU temperature is lower than the preset level. The CPU fan will start turning when the temperature hits the preset level. This does not cause CPU over heating, and should not be alarmed. To turn this feature off, disable APM in system BIOS.

12) Why do I get an error message "Invalid Flash ID" after running the BIOS update utility?
Most of FOSA's computers are equipped with a BIOS write protect switch. If the write-protect function has not been disabled prior to running the update utility, you will receive an error message "Invalid Flash ID". Please refer to your user manual for disabling procedure.

13) My computer is equipped with SIS630 chipset (e.g. Model 340S2, 2200V, LP200, etc.), why is the UDMA function cannot be activated under Windows 2000?
You need to run a patch file in order for Windows 2000 to utilize the UDMA function. The patch file can be downloaded from our download area.

14) My computer is equipped with SIS630 chipset (e.g. Model 340S2, 2200V, LP200, etc.), why is the system memory (RAM) shown is less than what I ordered (e.g. 128MB installed but shown as 98MB)?
SIS630 family uses Shared Memory Architecture (SMA). With SMA, the system memory (RAM) is being shared with the VGA chip. The amount being shared can be adjusted in the system BIOS.

15) I have a model 2200C or LP200 computer, there doesn't appear to be a problem with the driver, but why is the volume sounded very low?
Model 2200C and LP200 both equipped with a hardware volume control dial, located at the side to the left of the computer.

16) What is XGA, SXGA, and UXGA?
XGA Resolution: A resolution of 1024 x 768, this is now the most commonly used resolution on laptops and desktops, and as such has replaced SVGA and the is the current "standard".

SXGA Resolution: SXGA refers to a monitor resolution of 1280 x 1024 pixel display, regardless of the number of colors available. This is the next highest resolution above XGA. What makes SXGA unusual is that its standard ratio is 5:4, while VGA, SVGA, XGA, and UXGA are all the traditional 4:3 ratio found on computer monitors.

UXGA Resolution: A rarely seen resolution - boasting 2048x1536. This 4:3 ratio is techincally slightly higher than the highest HDTV resolution (1920x1080).


 
· 
Merchandise returned without a valid RMA number will be rejected.
· 
Merchandise damaged by misuse or mishandling will be considered out of warranty.
· 
FOSA will not be liable for missing parts or damages generated through shipment
· 
Warranty period on replaced parts or machine will not be extended
· 
FOSA will not repair or replace anything without your final authorization.
· 
Out of warranty repairs will be quoted by the Service Department including the following:
 
Estimation fee: $60
Labor: $75/hour