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Fill out the RMA Request Form and submit it. You may attempt
to request RMA by downloading the form itself and fax it to
908-548-6100 or email service@fosa.com. |
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Download the RMA Form:  |
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An RMA number will be sent to you (via email on most circumstances)
upon receiving your completed RMA Request form. |
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NO RMA number will be issued without a valid Serial Number
and Invoice Number. |
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Backup all your valuable data. FOSA will not be responsible
for the contents of your storage devices. |
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Carefully pack your computer and write the RMA number on the
outside of the box (best if use original box) |
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Make sure you send items listed in RMA Request form. |
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Mail the machine to the following address:
FOSA
Computer, Inc.
Service & Repair Center, Unit C
609 Montrose Avenue
South Plainfield, NJ 07080 |
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*FOSA will not be responsible for RMA items damaged by carriers |
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UPS, Federial Express, or other carriers provide varity shipping
methods. No matter which service you decide to use, we strongly
suggest that you purchase insurance for the package to reduce
the risk if damage happened during the shipping. |
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Never use the "just-fit" size of box to ship your
machine. Use the box that double the dimesion of the machine
at least. |
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Fill the package with Industrial Peanuts, Air Bubble, or Soft
Foam (at least 1" thick) to protect the machine. NEVER
use newspaper to wrap the machine. They will not provide enough
protection for your machine. |
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Merchandise returned without a valid RMA number will be rejected.
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Merchandise damaged by misuse or mishandling will be considered
out of warranty. |
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FOSA will not be liable for missing parts or damages generated
through shipment |
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Warranty period on replaced parts or machine will not be extended
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FOSA will not repair or replace anything without your final
authorization. |
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Out of warranty repairs will be quoted by the Service Department
including the following:
Estimation fee: $60
Labor: $75/hour |
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